HELP CENTER

FREQUENTLY ASKED QUESTIONS

Yes. All perfumes sold by High Notes Fragrance Sdn Bhd are 100% authentic and sourced from verified suppliers. We do not sell imitation or counterfeit products.

Yes. We ship to USA, Indonesia, Singapore, China, other Southeast Asian countries, and Europe. International shipping usually takes 7–14 business days, depending on your location and customs clearance.

Local orders typically arrive within 3–7 business days after payment confirmation.

Once your order is shipped, you'll receive a tracking number via email or SMS. You can use it to track your delivery on the courier's website.

We accept payments via credit/debit cards, online banking, and other secure payment gateways displayed at checkout.

Returns are accepted only for damaged, defective, or incorrect items. The product must be unused, unopened, and in its original packaging. Please contact us within 7 days of receiving your order.

Contact us at highnotesfragrance.co@gmail.com within 48 hours of receiving the parcel, include photos of the item and packaging, and we'll arrange a replacement or refund.

You can reach us anytime at:

📧 highnotesfragrance.co@gmail.com
📞 +6017-418 5589