RETURN, REFUND & SHIPPING POLICY

Last Updated: May 8, 2026

Thank you for shopping with High Notes Fragrance Sdn Bhd. We take great care in providing high-quality fragrances and ensuring a smooth shopping experience. Please read this policy carefully before placing your order.

1. Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days once payment is confirmed.
  • Orders placed on weekends or public holidays will be processed the next business day.

Shipping Rates & Delivery Times

We offer both domestic and international shipping to selected locations.

  • Malaysia: 3–7 business days
  • International: 7–14 business days (depending on destination and customs clearance)

Shipping fees are calculated at checkout based on your delivery address and the total weight of your order.

International Shipping

We currently ship to the following regions:

  • USA
  • Indonesia
  • Singapore
  • China
  • Other Southeast Asian (SEA) countries
  • European countries

Please note:

  • Delivery times may vary by destination.
  • Any customs duties, import taxes, or related charges are the responsibility of the customer and vary by country.
  • Some restricted items may not be eligible for shipping to certain locations due to local regulations.

Order Tracking

  • Once your order ships, you will receive a tracking number via email or SMS.
  • Tracking updates may take 24–48 hours to appear on the courier's website.

Delivery Issues

  • We are not responsible for delays caused by courier services, customs procedures, or incorrect shipping details provided by customers.
  • If your parcel is lost or delayed, please reach out to us at highnotesfragrance.co@gmail.com and we'll assist with tracking and resolution.

2. Return Policy

Returns are accepted under these conditions:

  • The item is damaged, defective, or incorrect upon arrival.
  • The product must be unused, unopened, and in its original packaging.
  • Proof of purchase (invoice, order confirmation, or receipt) is required.
  • Return requests must be submitted within 7 days of receiving your order.

Due to hygiene and safety regulations, opened or used perfumes cannot be returned.

3. Return Process

To request a return, please contact highnotesfragrance.co@gmail.com with:

  • Your full name and order number
  • The item's name and reason for return
  • Clear photos showing the issue or damage

Once approved, we'll provide instructions for sending the item back to us.

4. Refund Policy

After we receive and inspect your returned item, we will notify you of approval or rejection.

If approved:

  • Refunds will be credited to your original payment method within 7–14 business days.
  • Replacements will be shipped at no extra charge for qualifying cases.

Please note:

  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the product was damaged or incorrect upon delivery.

5. Non-Returnable Items

We do not accept returns for:

  • Opened or used items
  • Promotional or discount items
  • Gift cards or samples

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please inform us within 48 hours of receiving it. Include photos of the packaging and affected items. We will arrange a prompt replacement or refund.

7. Contact Us

For all shipping, return, or refund inquiries, you can reach us at:

  • High Notes Fragrance Sdn Bhd
  • 📍 No 42, Jalan Astana 4A, Bandar Bukit Raja, 41050 Klang, Selangor, Malaysia
  • 📧 highnotesfragrance.co@gmail.com
  • 📞 +6017-418 5589
  • 🌐 highnotesfragrance.com